TERMS AND CONDITIONS OF SALE
Payment terms are Net 30 days. All products will be
invoiced at price prevailing on date of order.
A minimum order of $500.00 required.
Freight is prepaid on orders equal to or in excess of
$1500.00. Orders less than $1200.00, Canadian orders,
International orders are shipped F.O.B. Charlotte, NC.
Backorders are invoiced at price in effect on date order
Open Account: Customers of Richmond Dental who show
purchases of Richmond products less than $300.00 during a
twelve month calendar period will lose direct account status.
Reapplication through normal credit application will be
required to secure the Richmond line if this occurs.
Returned Goods: Richmond Dental products are sold on a
guaranteed sales basis in accordance with the following
return goods policy:
- Merchandise approved for return to Richmond Dental
which is in saleable condition will incur a 20%
- All returns must be approved by a Richmond Dental
Customer Service Representative. Written authorization
must be obtained by calling our Customer Service
Department, at (800) 277-0377 or by writing to
Richmond Dental, P.O. Box 34276, Charlotte, NC 28234,
Attn: Customer Service Department. List the items you
wish to return and include the Richmond Dental invoice
number. An authorization form and shipping label will
be sent to you.
- A “Return Goods Authorization Form” containing an itemized
list of the items returned and the reasons for the return
must be signed by a Customer Service Representative and enclosed with the return. The return goods package must
have a Richmond Dental authorized shipping label affixed to it, as provided by our Customer Service Representative.
- All returns must be shipped prepaid direct to Richmond
Dental, 1100 Hawthorne Lane, Charlotte, NC 28205.
- Transportation charges must be paid by the customer except
when the return is due to error in shipment by Richmond Dental and customer obtains authorization for
- The company reserves the right to reduce the amount of
credit to reflect special promotions or other discounts.
- Return quantities will be audited by Richmond Dental and
final credit will be based on Richmond Dental count.
- Credit on returned merchandise will be based on original
acquisition price (actual invoice price) or current selling price, whichever is lower.
- Non-returnable merchandise:
Merchandise involved in fire, sacrifice, or
Merchandise deteriorated or damaged due to conditions
beyond the control of the manufacturer such as improper
storage, heat, cold, water, smoke, fire, etc.
Merchandise sold with the specific understanding that it
Merchandise that is more than one year old based on
the date code. All Richmond products are date coded as
R 8 A 0 0 1
Year Month (A-January through M-December: Skip I)
Merchandise originally sold through other than normal
domestic channels of distribution.